Questions, answered.
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Which areas do you cover?
Sydney, Greater Sydney and regional NSW — Newcastle, the Blue Mountains, Bathurst, Orange, Dubbo and Cowra. See the full list on our areas page.
How much does it cost?
Our prices are on the site — hourly rates, fixed prices and what needs a quote. All of them include GST.
Can I book online?
Yes, for the everyday jobs: home cleaning, deep cleans, end of lease, carpets and windows. Specialised work we quote first.
Do I need an account?
It gets created with your first booking, free. It’s where you see who’s coming, follow the job, get photos of the work and keep your tax invoices.
How much notice do you need?
At least 24 hours. Need it sooner? Call us — sometimes we can move things around.
What is your cancellation policy?
Free up to 24 hours before. Inside 24 hours we charge two hours per assigned cleaner, because that time can’t be refilled.
Do you do regular cleans?
Yes — weekly, fortnightly or monthly, with the same cleaner whenever we can manage it. You see every visit of the plan in your account.
Do your prices include GST?
Yes. Every price on this site includes GST — it’s the number you pay. Your tax invoice shows the GST separately, with our ABN.
How is an hourly clean charged?
By the hour, from the moment we start to the moment we finish. The estimate before booking uses the usual time for that job, and the real hours show up in your account.
What can change the price?
Only what you’d expect: the add-ons you choose, the hours an hourly job actually takes, and a late-cancellation charge if you cancel inside 24 hours. Specialised work is quoted in writing before we start.
How do I pay?
Bank transfer, using the reference on your invoice. Upload the receipt from your account and we confirm it.
Do I get a tax invoice?
Every job, with our ABN and the GST shown — saved in your account, ready for your accountant.
Do I need to be home?
No. Leave access instructions when you book, and message your cleaner in the app if anything changes.
Can I have the same cleaner each time?
That’s the aim, and it’s who you’ll see in your account before each visit. If they’re away we tell you who’s coming instead.
Do you bring your own equipment?
Always. We also hire out blowers, dehumidifiers and scrubbers if you’d rather do it yourself.
What if I’m not happy?
Report it from your account within 7 days. We answer every one, and if we got it wrong you get a free re-clean, credit, a discount or a partial refund.
Do you handle biohazard work?
Yes — trauma, crime scene, decontamination and infection control, by trained staff, in unmarked vehicles. Quoted case by case.
Why do some services need a quote?
No two of those jobs are the same. We look at it first — photos are usually enough — and send a fixed price before anyone turns up.
Are your cleaners cleared to work in schools?
Anyone we send to a school holds a current Working With Children Check — our system won’t let us assign someone without it.